AI assistant

Why isn't the assistant responding?

Updated 4 Aug 2026

When the Drivings assistant stops replying it is usually a lapsed Pro subscription, an empty credit balance, or a connection that dropped mid-reply. Check Profile then Subscription for the first two, and reload the page or reopen the app to clear an interrupted reply.

Work through these

  1. Are you still Pro? The assistant is a Pro feature. Check Profile → Subscription — if a payment failed, Pro may have lapsed. See changing your payment method.
  2. Do you have credits left? Chat uses credits. Profile → Usage shows your balance, and you can top up from Subscription.
  3. Did the connection drop? If a reply stopped halfway and the box will not let you type, reload the page or close and reopen the app. That clears it.
  4. Try a new conversation. If one specific chat is stuck, starting another tells you whether the problem is that conversation or the whole feature.

Still nothing

Email support@drivings.com with roughly when it happened and what you asked. We can look at what the account actually did, which is usually quicker than guessing.

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