Refund policy

We want you to feel good about subscribing to Drivings. This policy explains when a refund is available, how to ask for one, and how long it takes to land back on your card.

New annual subscriptions begin with a 7-day free trial and are charged when the trial ends unless you cancel first. Weekly subscriptions have no free trial and are charged when you subscribe. If you cancel the annual plan before its trial ends, nothing is charged and no refund is needed.

Where applicable consumer law gives you a cooling-off right, that right still applies. Drivings also accepts eligible refund requests made within 14 days of the start of a paid subscription, less any proportionate charge for use during that period where permitted.

To be eligible, your Drivings account must be in good standing and your account activity must show that you completed every required chapter and practice section before your first official test attempt.

If you do not pass that attempt, email us a copy of your official test result within 30 days of the test date. We'll check the evidence and your recorded activity; eligible claims receive a full refund of the subscription payment covered by the guarantee.

Outside the cases above, refunds are at our discretion. If you've had a billing issue, a technical problem that prevented you from using Drivings, or any other concern, get in touch — we look at every request on its merits.

Once approved, refunds are issued to the original payment method within 5 working days. Depending on your bank or card provider it can take a further 3–10 working days to appear on your statement.

Subscriptions that have run for more than 14 days without a valid guarantee claim are non-refundable. We also can't refund accounts that have been suspended or terminated for breaking our terms of use.

Please contact us before raising a chargeback with your bank. Most billing questions can be resolved within one working day. Disputing a legitimate charge through your bank may result in account suspension while we investigate.

If you have questions about this policy or want to request a refund, please get in touch:

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Email: support@drivings.com